1. Ensure that you have installed the Shopify Inbox in the Shopify Dashboard.
Please make sure that you have enable the online store chat setting to on
2. Ensure that you have enable the Shopify Inbox within the the Help Center Settings of the Omniful Dashboard.
If you need further information or assistance, feel free to reach out to the Omniful Support Team. We're here to help! Don't hesitate to contact us with any questions or concerns; our support team is ready to assist you with anything you need!