Integrating Klaviyo with Omniful is pretty easy with just one click and it works seamlessly. But if you still encounter some issues, you can try out a few of the suggestions seen below.
1. Cannot see the events from mobile app in Klaviyo Dashboard?
If you cannot see the events from mobile app or the user behaviour data in your Klaviyo dashboard, this issue is mostly related to the API Key. Remember, you obtain from Klaviyo dashboard while integrating it with Omniful.
If you don't properly copy and paste the API Key to its place in Omniful dashboard, the integration will not function properly. In this case, you will need to double check and make sure the API Key is pasted correctly.
2. Cannot send Smart Automation Push Notifications ?
In this case, you will need to reach out to Omniful team's via live support. The support team will create a ticket for your case which requires a deep technical check to be conducted.
3. Smart Push Notifications are not being Delivered to Android ?
This is pretty normal and not related to Omniful's infrastructure. As Klaviyo doesn't support the automated-segmented push notification service for Android, your push notifications will only be delivered to iOS users.
If you need further information or assistance, feel free to reach out to the Omniful Support Team. We're here to help! Don't hesitate to contact us with any questions or concerns; our support team is ready to assist you with anything you need!